When your credit card payment is accepted by Paypal, we will send an order confirmation to you by email. Paypal will also send a transaction confirmation for your record. Upon confirmation, no orders can be cancelled.
Delivery Times and Costs
• Depending on the item(s), processing time will take 6-10 business days. Following processing, there are two shipping methods available: Standard shipping and Expedited shipping. Purchases sent via Standard shipping will take 8-15 days. Purchases sent via Expedited shipping will take 3-5 days. Orders received on Saturday and Sunday will be processed on the following Monday.
• A delivery confirmation together with a tracking number will be sent after your order is dispatched.
• We use international carriers such as DHL, Fedex and EMS for delivery. Because of their restrictions, we are unable to deliver to PO Boxes.
• If nobody is available to sign for the delivery when it arrives at the agreed delivery address, the carrier will leave a calling card giving the number to call to arrange a re-delivery.
Shipping charges vary according to the destination and delivery service selected. At the shopping cart, you will be asked to select the country of delivery and the delivery service. The final shipping costs will be shown before you proceed to payment.
Delivery is available for the following countries:
|US and Canada||£8 / Order||£20 / Order|
|UK-Great Britain, Ireland and Northern Ireland||
£5 / Order
|£8 / Order|
|Europe - Austria, Belgium, Croatia, Czech, Denmark, France, Finland, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Portugual, Russia, Slovakia, Solvenia, Spain, Turkey, Sweden, Switzerland||£5 / Order||£15 / Order|
|Australia and New Zealand||£5 / Order||£20 / Order|
|Asia - Hong Kong, China, Israel, Japan, Singapore, South Korea and Taiwan||£5 / Order||£20 / Order|
You can track your order or get an estimated delivery date on the following websites:
Royal Mail: www.royalmail.com
Hong Kong Post: hongkongpost.com
Master Air: http://www.masterair.net/trackingInfo.php
Customs & Sales Tax
Your orders may be subject to import duties and/or taxes. All import duties, customs and local sales taxes levied by the country you are shipping to will be liable to the recipient. As we are unable to advise the estimated amount, we suggest contacting your local customs office if further information is required.
If a wrong item is sent by mistake, please return it to us at our expenses. Please see Returns & Refunds. Please email firstname.lastname@example.org if you have a special request regarding delivery. Please remember to state the delivery address, country and area code.